In a brazen effort to deny the obvious -- that the targeting of conservative groups and individuals for audits and harassment was intended to stifle and suppress political dissent -- one of the agency's oblivious bureaucrats provided a hilarious insight into the perspective of our government's insiders.
He said the "mistakes" just constituted "horrible customer service."
Customer service ? ? ? ?
Taxpayers are customers of the IRS in the same sense that cows being serviced are customers of the bulls!